Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
What is the standard delivery time for my order?
Orders within the Netherlands and Belgium are typically delivered within 1-2 business days. For international shipping within the EU, please allow 3-5 business days, while worldwide shipping can take up to 7-10 business days depending on customs.
How do I determine my correct size?
Filling Pieces footwear often fits one size larger than your standard athletic shoe. We recommend sizing down one full size from your regular EU size. Please refer to our detailed Size Guide located on each product page for specific measurements.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be returned in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, iDEAL, Bancontact, and Klarna (available in select regions) for buy-now-pay-later convenience.
Where are Filling Pieces products manufactured?
Our products are designed in Amsterdam and handcrafted with care in Portugal. We use premium Italian leathers and high-quality materials to ensure the durability and luxury feel our brand is known for.
Can I track my shipment?
Yes, once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.